Refund & Return Policy
14-Day Returns
If you're not happy with an item, you can return it within 14 days of delivery for a refund.
Eligibility
- Items must be unused, in their original condition, and in the original packaging where possible.
- Lighters and items that have been used with smoking products (ashtrays, incense holders) can only be returned if they arrive damaged or defective.
- Gift cards and items marked final sale are not returnable.
How to start a return
Email us at TheBirdHouse1000@gmail.com within 14 days of delivery with your order number and the item(s) you want to return. We'll reply within 2 business days with return instructions and the return address. Please don't send items back without contacting us first.
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a free replacement or a full refund — you won't need to pay for return shipping.
Return shipping
For returns that aren't due to our error, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.
Exchanges
Want a different color or size? Return the item you have and place a new order, or email us and we'll help.
Cancellations
You can cancel an order within 12 hours of placing it by emailing us. After that, your order may already be processing.
Orders placed on TikTok Shop, Facebook or Instagram
If you bought through TikTok Shop, please start your return in the TikTok app. For orders placed through Facebook or Instagram that checked out on our website, follow the steps above.